Download Exness — App, MetaTrader 5, MT4 & Desktop · United Arab Emirates

How to download Exness

Download guides by device

The account side and the settings side

It helps to picture two halves. One half lives with the broker and follows the account number: who you are, what the balance is, which positions and pending orders exist, and the record of everything already closed. Nothing you install or reinstall on a phone or a laptop reaches that half. The other half lives on the device and follows the copy of the program: templates, profiles, the layout of panels, the indicators you dropped onto a chart, alerts, and a cache of chart history the program downloaded to draw candles quickly.

A version change swaps out the second half and leaves the first alone. That is why a screen can look unfamiliar after an update while every number in the account is exactly where it was. It is also why signing in from a different device is the quickest way to confirm nothing was lost: the same account opened elsewhere shows the same balance and the same positions, on a copy of the program that was never updated.

The split explains the odd cases too. If a chart comes back empty of indicators, that is the settings half. If a figure in the account looks wrong, that is the broker half and a reinstall will not change it — it has to be read from the account record itself.

Why the screen looks different after a version change

Most of what people call a bug after an update is a default coming back. A release can restore the standard window arrangement, put a panel back where the authors intended it, reset the chart period to the one the program starts with, or add a tab that was not there before. None of that is data loss and none of it needs support: reapplying your saved template puts the chart back the way you had it, and dragging the panels once is enough to keep them.

The other common surprise is being asked to sign in again. A new build often clears the stored session on the device, and the program has no way to reuse it. Entering the credentials once restores the connection; the account itself was never affected, and repeating the sign-in does not create anything new.

Occasionally an update appears to have done nothing at all — same screen, same buttons, same colours. That is normal. A large share of releases change parts you never see, and the honest way to check whether the new build is running is the version number the program reports about itself, not the appearance of the window.

When the update arrives at an awkward moment

On a desktop platform the prompt usually turns up when the program connects, which can be right in the middle of something. Because positions are held on the broker side, the safe order is simple: finish what you were doing, then let the update run and restart. Postponing keeps the current build for now; it does not make the new one go away, and it will be offered again on the next connection.

On a phone the choice may not be yours at all — a store can apply updates in the background, sometimes overnight, so the first sign is a different-looking app in the morning. That is also why two devices in the same hands often sit on different builds for a while: releases reach devices on different days, and each program is updated through its own channel.

There is no need to keep the phone app and the desktop platform matched. They are separate programs with separate version numbers, and both connect to the same account regardless. If you ever need one device to be predictable — a machine you check the account on and nothing else — leave it on whatever build it has and update it deliberately rather than automatically.

Getting your working setup back after an update

1. Before the update runs, note the chart you actually trade from — instrument, period and the indicators sitting on it. A screenshot is enough and takes seconds.
2. Let the update finish and then restart the program fully, rather than leaving it minimised; a half-restarted build is the source of most odd behaviour afterwards.
3. Sign in once when asked, and check that the account number shown on screen is the one you meant to use — a fresh build can default to the first account it finds.
4. Reapply your saved template to a chart, then confirm the period and the indicator settings on it; indicators travel with the template, not with the account.
5. Rebuild the price alerts by hand. Alerts are stored with the program on the device, so a reset removes them without any message.
6. On a phone, open the system settings and confirm notifications are still permitted for the app if it has gone quiet since the update.
7. Only after all of that decide whether something is genuinely broken. A missing panel or an empty chart is almost always a default restored, not a fault.

If the program will not connect after a version change, restart it once more and confirm the same server is selected for the account; removing the account from the program and adding it again rebuilds only the local record and leaves everything on the broker side untouched.

What a version change does to each item

The three columns are the whole idea of this page: read the middle one and you already know whether an update can touch the thing you are worried about.

Related Exness pages